ISO 20000 Certification in Hyderabad

Provide the best quality of both outsourced and internal IT services.

If you wish to offer the best standards for outsourcing or internal IT Service Management (ITSM) You must obtain ISO 20000 certification. This international standard is widely accepted by the IT industry as a proof of the highest quality in all aspects of IT service delivery. The ISO 20000 framework will give you an advantage in competition by ensuring that your ITSM services are reliable and efficient.

IT Service Management

ISO/IEC 20000 is the international ITSM (IT service management) standard. It enables IT departments to ensure that their ITSM processes are aligned with the business’s needs and international best practices.

The ISO 20000 standard helps organisations benchmark how they deliver managed services, measure service levels and assess their performance. It is broadly aligned with and draws strongly on ITIL.

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WHAT IS ISO 20000?

ISO 20000 is a framework that businesses can use to set up an organization-wide software system for managing services (SMS) and then monitor, evaluate and refine it.

The standard permits businesses to document their development, transition, delivery and enhancement of their services and assess whether the services meet their needs.

ISO 20000 is especially relevant for businesses that want assurance that their needs for service will be met or are trying to establish a consistent method across their entire supply chain and its business.


Here are the top benefits of using the ISO 20000 framework:

  • Integrate your method of IT service delivery

  • Provide consistently high-quality products and services.

  • Improve process efficiency and improve the process of incident management

  • Enhance response times and minimize interruptions to IT services.

  • Reduce costs and increase revenue

  • Enhance internal and external customer satisfaction

  • Enhance its image as a company and establish credibility with customers.

  • Improve understanding of the roles of employees and company goals

  • Be sure that employees are aware and adhere to the applicable laws

  • Develop a culture that encourages continuous improvement for employees

  • Guard its name and its assets, as well as the shareholders and directors

  • Retain customers and secure new business.


ISO 20000 standard ISO 20000 standard uses a set of nine clauses that can be roughly grouped to provide four areas of focus:

Service Management: The processes your business needs to follow to ensure successfully IT Service Management System and ensure that your IT service offering is fully integrated. Contrary to others, all of them can be used to benefit your company.

Issue Resolution: What is your business’s plans to address the issues, fix and prevent them that hinder the provision of your services

Change Management: Details on how your business can manage changes in both procedures and the introduction of new or modified services.

Resources Management and Management: The areas that your management team needs to concentrate on, be engaged in and accountable for. This also covers the ways in which resources such as personnel infrastructure, facilities and people must be assigned in order to achieve the highest performance possible.


Frequent Questions


What is ISO/IEC 20000:2017?

ISO 20000:2017 is the most recent version of the Information Technology Managed Services Standard, it supersedes ISO 20000:2011.

The standard sets a framework that when followed should help a business to provide managed services that are high-quality and consistent, encouraging improvement where these requirements are not met.

ISO 20000:2017 comes in two parts – ISO 20000-1 and ISO 20000-2.


What is ISO 20000-1?

Split into two parts, ISO 20000-1 refers to part one of the ISO 20000 standard.

This part sets out the requirements of a management system for service management provision.


What is ISO 20000:2005?

The ISO 20000:2005 standard aims to help businesses set up integrated processes that will help them deliver managed services that meet the requirements of both the business and the customer.

ISO 20000:2005 comes in two parts – ISO 20000-1 and ISO 20000-2.

This standard has been retired and has been superseded by ISO 20000:2011.


How does ISO 20000 relate to ITIL?

ITIL is a methodology designed for IT service management to encourage and support best practice. ISO 20000 is related to these aims; it complements ITIL by establishing a set of requirements that have been developed by experts around the world to align with best practice. 


What is ISO 20000-2?

Split into two parts, ISO 20000-2 refers to part two of the ISO 20000 standard.

This part provides guidance on how to apply a service management system.

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